Returns and Refund Policys
Items returned to Disabled Online must be in new condition with all original packaging and accessories intact. Any components, including instruction manuals and accessories, must be unmarked and in new condition. All computer software must be unopened unless otherwise noted. All hygienic type products must be unopened. To return an item to Disabled Online, customers take the following approach to ensure efficient delivery and a prompt refund:
Check the Date - All returns must be sent back to Disabled Online within 30 days starting from the day of delivery to receive a full refund.
Obtain an RA Number - Contact Disabled Online to notify a Sales Representative they wish to return an item and request a Return Authorization number. This number is to be clearly posted on the outside of the package that the return is shipped in. Disabled Online reserves the right to refuse any package sent back that is not clearly labeled or is missing an RA number.
Re-Package The Item - Re-package the Disabled Online item(s) with all the original packaging and/or accessories.
Ship The Item – Customers are asked to ship the return item back to the indicated "Ship To" address given when an RA is given. We suggest insuring the package and the return must be sent via a trackable method, such as UPS, to ensure proper delivery. Disabled Online is not responsible for lost or damaged packages. Returns sent via the United Postal Service (USPS) will not be accepted.
RA Expiration – An approved RA will remain open for 30 days past the issue date. If the product is not received within that period, it will be cancelled.
Exchanges & Gifts - If the customer is returning an item to exchange it, they will contact Disabled Online to place a new order and/ or get proper return instructions for the exchange. If the customer is returning a gift that was purchased for them, we will be able to issue you RA information, however; if you would like to exchange the order we would need permission from the purchaser unless the gift recipient would like to place their own order.
Restocking Fees May ApplyIf customers are retuning an item to Disabled Online, a 25% restocking may apply under any of the following circumstances. We ask they read the following criteria posted on the website thoroughly to see if the return will be subject to this fee.
Orders Shipped Outside the United States - Any returned orders which originate from outside the United States will be charged a 25% restocking fee. This is determined by the "Ship To" address.
Items Over $2,000.00 - Any item whose total value exceeds $2,000 US dollars will be subject to a 25% restocking fee.
Incomplete Returns - Items returned damaged by a customer, markings/ labeling or with missing accessories will be charged a minimum 25% restocking fee or the cost of replacement or repair for the device, whichever is greater.
Items Returned Without Authorization - Disabled Online reserves the right to refuse any package sent back that is not clearly labeled or is missing an RA number. However, any return sent back without an RA number issued by an Disabled Online Representative will be subject to a 25% restocking fee. This includes any return sent back to any other location that was not authorized, such as a manufacturer or vendor.
Items that are Refused or Return To Shipper – Any order that is refused without authorization or notification is subject to a 25% restocking fee and shipping will not be credited back. As well as any order that is marked Return To Shipper because of a none related Disabled Online error, such as an address error, is subject to a 25% restocking fee and shipping will not be credited back. If the customer would like to have the item reshipped and/ or an address change made to reship to, this may be charged to the customer.
International Orders that are Refused or Return To Shipper – Any order that is refused with authorization or notification will be subject for all duty fees incurred during the shipment of the order. This includes shipping to and from location. A 25% restocking fee will be applied for all refused orders not authorized. As well as any order that is marked Return To Shipper because of a none related Disabled Online error, such as an address error, will be subject for all duty and shipping charges incurred to and from location.
Manufacturer/Vendor Restocking Fee(s) – The customer will be held accountable for any product restocking or refurbishing fee(s) that the manufacturer/vendor will charge to Disabled Online when a RMA return or exchange is requested. This in all possible instances will be noted on the item detail page.
Incomplete, Damaged, or Defective OrdersIf a customer has received a defective or damaged item, they are asked to contact an Disabled Online Sales Representative immediately. Failing to do so immediately, outside their 30 day return window, may result in the waiver of shipping charges being prepaid for the return of the damaged or defective item. Disabled Online will issue a full refund for the cost of the product as well as shipping charges unless the customer would like a replacement. If they wish to replace the item, they will be sent a replacement as well as shipping call tag/ scheduled pickup for the original unit. Any defective or damaged item(s) returned to Disabled Online without authorization via expedited shipping will only be refunded shipping charges for the amount equal to the lowest cost shipping method.
When To Expect Your RefundDisabled Online will process returns within one week of receipt and credit within two billing cycles or 21 business days to receive a check as reimbursement. Please note that your refund:
- Will be in the same form as payment
- Will be equal to the total price of the item ordered
- Will exclude shipping and handling charges (unless otherwise specified) and any indicated restocking fees
Should customers have any inquiries regarding the Disabled Online Return Policy or about your return, they will contact a Disabled Online Sales Representative via our Contact Form